What if a caller says they can smell gas?
Hold The Fort is not an emergency service and only takes messages. Anyone who smells gas should ring the National Gas Emergency Service on 0800 111 999.
Heating engineers: answer every call, even with the boiler open
Last checked: 18 October 2026
When the cold weather comes, the phone doesn't stop. Hold The Fort by Capstone is an AI that answers when you can't. It says it's an AI assistant and takes the details for you to ring back.
Ring it and try it 01327 228522
It's an AI, not a person. Calls are recorded.
When the phone goes and you can't get it
-
1. Someone rings on a cold morning with no heating and no hot water.
What Hold The Fort does: It takes their details, what's happening and that it's urgent. It doesn't try to fix the boiler over the phone.
-
2. A customer wants their yearly boiler service.
What Hold The Fort does: It takes their name, number and when suits them, so you can fit them in.
-
3. A landlord rings needing a gas safety check before the deadline.
What Hold The Fort does: It takes the landlord's details, the property and the date they mention.
-
4. Someone rings about radiators that are cold at the top.
What Hold The Fort does: It takes the message so you can decide whether it's a quick fix or a visit.
How it handles every call
- It answers and says it's an AI assistant, and that the call is recorded.
- It takes the caller's name, the best number to ring back on, what it's about, when suits them and how urgent it is.
- It never tells a caller a job is booked. It takes the job request, and you decide.
When someone leaves a message, we text the mobile number saved on your line, and every message is in your app.
Not yet: it can't put urgent calls through to your mobile, and it doesn't answer WhatsApp or email.
Hear it for yourself
Talk to it like one of your customers would and see what it takes down.
FAQ
Can it put no-heat calls through to me?
Not yet. That's being built and tested. For now it marks the call urgent.
Can it book services into my diary?
No. It takes the request. You confirm it.
Is it a real person?
No. It's an AI assistant and it says so at the start of every call.
How much does it cost?
Prices aren't set yet. We'll publish them when they are.
Back to Hold The Fort by Capstone. Other trades: see the list on the main page.
Join the waitlist
Leave your email and we will write when you can put Hold The Fort on your own number. Email only.