Will it tell someone with water pouring out to turn off their stopcock?
No. It takes the message. It doesn't give plumbing advice.
Plumbers: get the call answered with your hands under the sink
Last checked: 18 October 2026
Wet hands, a torch in your teeth and a phone ringing in the van. Hold The Fort by Capstone is an AI that answers for you. It says it's an AI assistant, then takes the details so you can ring back.
Ring it and try it 01327 228522
It's an AI, not a person. Calls are recorded.
When the phone goes and you can't get it
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1. Someone rings because water is dripping from under the kitchen sink and it's getting worse.
What Hold The Fort does: It takes their name, number, where the water's coming from and that it's urgent. It doesn't promise a time; you ring back and decide.
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2. A landlord rings about a tenant's dripping tap and a toilet that won't stop running.
What Hold The Fort does: It takes the landlord's details, the property and the two problems, so you can ring back with one call.
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3. A homeowner wants a quote for a new bathroom suite while you're mid soldering a joint.
What Hold The Fort does: It takes what they're after and when suits them for a call back. No guessing who the missed number was.
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4. A customer rings back about a job you did last week, while you're on a roof stack.
What Hold The Fort does: It takes the message and what they say the problem is, so you know before you call.
How it handles every call
- It answers and says it's an AI assistant, and that the call is recorded.
- It takes the caller's name, the best number to ring back on, what it's about, when suits them and how urgent it is.
- It never tells a caller a job is booked. It takes the job request, and you decide.
When someone leaves a message, we text the mobile number saved on your line, and every message is in your app.
Not yet: it can't put urgent calls through to your mobile, and it doesn't answer WhatsApp or email.
Hear it for yourself
Talk to it like one of your customers would and see what it takes down.
FAQ
Can it send burst pipe calls straight to my mobile?
Not yet. That's being built and tested. For now it notes how urgent the call is.
Can it book my next free slot?
No. It takes the job request and you confirm it.
Is it a real person?
No. It's an AI assistant and it says so at the start of every call.
How much does it cost?
Prices aren't set yet. We'll publish them when they are.
Back to Hold The Fort by Capstone. Other trades: see the list on the main page.
Join the waitlist
Leave your email and we will write when you can put Hold The Fort on your own number. Email only.