Can it tell storm callers when I can come out?
No. It takes the job request and how urgent it is. You decide when to go.
Roofers: nobody should answer a phone on a roof
Last checked: 18 October 2026
When you're on a pitch, harnessed in, the phone stays in your pocket. Hold The Fort by Capstone answers for you. It says it's an AI assistant and takes the details so you can ring back from the ground.
Ring it and try it 01327 228522
It's an AI, not a person. Calls are recorded.
When the phone goes and you can't get it
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1. After a storm, someone rings about slates off and water coming through the bedroom ceiling.
What Hold The Fort does: It takes their name, number, address area and what's happened, and notes that it's urgent. You see it as soon as you're down.
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2. An estate agent rings asking for a roof report before a sale, while you're stripping a ridge.
What Hold The Fort does: It takes who they are, the property and the deadline they mention, so you can call back with the right answer.
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3. A customer whose flat roof you did last year rings about a puddle that won't drain.
What Hold The Fort does: It takes the message and what they're seeing, so you know whether it's a quick look or a bigger job before you ring.
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4. A homeowner rings about gutters and fascias while you're up on another job.
What Hold The Fort does: It takes the details, when they're free to talk and how urgent it is.
How it handles every call
- It answers and says it's an AI assistant, and that the call is recorded.
- It takes the caller's name, the best number to ring back on, what it's about, when suits them and how urgent it is.
- It never tells a caller a job is booked. It takes the job request, and you decide.
When someone leaves a message, we text the mobile number saved on your line, and every message is in your app.
Not yet: it can't put urgent calls through to your mobile, and it doesn't answer WhatsApp or email.
Hear it for yourself
Talk to it like one of your customers would and see what it takes down.
FAQ
Can it put emergency calls through to my mobile?
Not yet. That's being built and tested. For now it takes the message and marks it urgent.
Does it tell callers it's not me?
Yes. It says it's an AI assistant at the start of every call.
Is it a real person?
No. It's an AI assistant and it says so at the start of every call.
How much does it cost?
Prices aren't set yet. We'll publish them when they are.
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